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Payment & Shipping

Terms of payment
On Lucianopadovan.it it is possible to pay via:

  • Credit card
  • PayPal
  • Bank transfer

Where we ship
Luciano Padovan ships to all countries belonging to the European Union.


Timing
We undertake to process and deliver your order to the DHL courier within 2 working days following the date of acceptance of the order. For payments by bank transfer, this deadline is to be considered with the day of receipt of the transfer by Luciano Padovan.

Once the Products have been entrusted to the courier, Luciano Padovan will send the Customer an e-mail containing the details to be able to monitor the shipment. In general, DHL employs 24h for deliveries within the Italian borders and 48-72h for other European Union countries.

Delivery times are indicative and a delay with respect to them does not legitimize the customer to refuse delivery or request compensation or compensation.

 

Compliance
Upon delivery, the customer is required to check:

  • that the number of packages delivered corresponds to what is indicated in the transport document (DDT);
  • that the packaging is intact, not damaged, wet or otherwise altered, even in the closing materials. Any damage to the packaging and / or the Product or the mismatch in the number of packages or information must be immediately reported in writing on the Courier’s proof of delivery. Once the Courier’s document has been signed without the Customer having made any objection, the Customer will not be able to make any objection about the external characteristics of the delivered package.

Any problems relating to the correspondence or conformity of the products received must be reported within 7 days of delivery by sending an email to info@lucianopadovan.it.


Costs
Shipping is free.

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