The Customer has the right to withdraw from the contract by returning the Products purchased on the Site, with the exception of customized ones, within 14 working days from the date of receipt of the Products.
The Customer must send an e-mail to email@example.com containing:
(i) the manifestation of the will to exercise the right of withdrawal pursuant to Article 64 of the Consumer Code;
(ii) the indication of the products it intends to return;
(iii) the progressive order number communicated by Luciano Padovan at the time of the purchase confirmation;
(iv) the customer’s IBAN code, in order to make the refund, only if the customer has made the payment by bank transfer.
For purchases made from Italy, the costs for returning the Products are free, the procedure for booking the withdrawal is contained inside the package.
To return an item from countries other than Italy, the cost of shipping is charged to the customer. The delivery address is:
It is recommended to ship the Products to be returned using a courier, insuring the full amount of the goods and taking care to receive a shipping number to allow tracking of the shipment. Luciano Padovan will not be responsible for reimbursement or compensation relating to Products shipped by the Customer but which have never been received by Luciano Padovan due to loss, theft or damage that are not attributable to Luciano Padovan.
In case of exercise of the right of withdrawal, Luciano Padovan will refund the full price of the Products as long as they are returned by the Customer unworn, undamaged and in their original status, as well as accompanied by the relative original invoice and with the institutional packaging. Luciano Padovan reserves the right to refuse the return of those Products that do not comply with these requirements.
Luciano Padovan undertakes to reimburse the Customer no later than 14 days from the date of receipt and acceptance of the return.