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Terms & Conditions

1. General provisions


These general conditions of sale (hereinafter, “General Conditions”) are applicable to all sales of “Luciano Padovan” products (hereinafter, “Products” or “Product”) concluded remotely through the website www.lucianopadovan.it (hereinafter, “Site”).


The use of the distance selling service described in these General Conditions is reserved exclusively for consumers (hereinafter, “Customers” or “Customer”), understood as natural persons acting for purposes unrelated to their commercial, artisanal, entrepreneurial activity. or professionally carried out, over 18 years old (or, if minors, authorized by their legal representative).


The language available to conclude the contract through the Site is Italian.


The Customer is required to carefully read the General Conditions that have been made available to him on the Site, in order to allow the knowledge as well as the storage and reproduction by the Customer pursuant to Article 12, paragraph 3, of Legislative Decree 9 April 2003, n. 70 (“Implementation of Directive 2000/31 / EC relating to certain legal aspects of information society services in the internal market, with particular reference to electronic commerce” – hereinafter, “Ecommerce Decree”).


Contracts concluded with Luciano Padovan (as defined below) through the Site are governed by Italian law and, in particular, by Legislative Decree 6 September 2005, n. 206 (hereinafter, the “Consumer Code”) and the Ecommerce Decree.


2. Identification of the seller


The seller is LP Group Srl, with registered office in Via Felice Casati, 7.


3. Information relating to products and their availability


The information relating to the Products, with the relative product codes, are available on the Site. The same are provided in accordance with articles 52 and 53 of the Consumer Code.


All Products are subject to availability at the time. Luciano Padovan reserves the right at any time to vary the limits to the quantity and / or type of Products that can be purchased online on the Site. The style, models and colors of the Products described on the Site may be changed without notice. During the procedure relating to the transaction, an automatic response will notify the Customer of the time required to process the order and / or the possible impossibility of processing the order due to the unavailability of the ordered Product.


4. Price


The prices of the Products are expressed on the Site in Euros and include all applicable taxes or duties. According to the conditions expressed in paragraph 9.4, the delivery costs shown separately in the order form must be added to the prices of the Products. Any import customs fees will be borne by the recipient


Luciano Padovan constantly checks that all the prices indicated on the Site are correct, without this, however, guaranteeing the absence of errors. In the event that an error relating to the price of a Product is found, Luciano Padovan will give the Customer the opportunity to reconfirm the order of the Products at the correct price or to cancel it.


The information contained on the Site does not constitute an offer by Luciano Padovan.


5. How to purchase


The essential characteristics and prices of the Products are shown in the offer relating to each Product on the Site.


Before sending an order proposal, Customers are invited to make sure they have read and understood the instructions provided during the purchase process and these General Conditions, as they will be binding once the contract is concluded. To purchase the Products, the Customer must complete and send the form with the order proposal in electronic format to Luciano Padovan, following the instructions contained on the Site. The Customer must insert the Product in the appropriate “cart” and, after having having viewed and accepted the General Conditions, with particular reference to the contribution for delivery costs and the conditions on the right of withdrawal, as well as after having viewed the Privacy Policy, you must select the desired payment method and choose the option “proceed with the order”.


By sending the order proposal to Luciano Padovan, the Customer acknowledges and declares to have read all the information provided to him during the purchase procedure and to fully accept the General Conditions.


By sending the order proposal to Luciano Padovan, the Customer acknowledges and declares to have read all the information provided to him during the purchase procedure and to fully accept the General Conditions.


6. Methods of payment


The Customer may pay the price of the Products and the related delivery costs by credit card or by bank transfer.


Luciano Padovan also accepts payments made by bank transfer net, for the beneficiary, of any expenses or costs to be made
Any bank charges, charged to the Customer by their bank, will be charged to the Customer.


In the event that, for any reason, the debit of the amounts due by the Customer proves impossible, the purchase process will be automatically canceled and the purchase automatically canceled.


7. Conclusion of the contract


The contract stipulated between Luciano Padovan and the Customer must be considered concluded when the Customer receives confirmation from Luciano Padovan that his order proposal – sent in compliance with the purchase procedure indicated on the Site – has been successful, following verification of the availability of the Product and the charge of the price on the Customer’s credit card or, in the case of payment by bank transfer, receives confirmation of receipt of the transfer no later than 3 working days following the creation of the order, after which the order is to be considered canceled. The order proposal sent by the Customer will be binding for Luciano Padovan only if the entire purchase procedure has been completed regularly and correctly, without any error being highlighted by the Site.


Luciano Padovan reserves the right to partially fulfill the order in the event of unavailability of one or more Products ordered by the Customer. In this case, only the amount corresponding to the partially fulfilled order will be charged.


Luciano Padovan is not liable for malfunctions depending on the data transmission network manager.


In accordance with the provisions of article 53 of the Consumer Code, at the time of order confirmation or execution of the contract Luciano Padovan will send the Customer, by e-mail, a summary of the General Conditions, the relative information the essential characteristics of the Products purchased, a detailed indication of the price and means of payment, information on delivery costs, information on the conditions and methods of exercising the right of withdrawal, including information on the exclusion of the right to withdrawal in the case of customized products, the geographical address of Luciano Padovan to which complaints can be made, information on assistance services and existing commercial guarantees. The Customer must immediately check the content of the communication and immediately report any errors or omissions to Luciano Padovan.


8. Invalidity of the order proposal


Notwithstanding the provisions of paragraph 7 above, no order proposal must be considered accepted by Luciano Padovan and no contract must be considered concluded between Luciano Padovan and the Customer if Luciano Padovan has reasonable and well-founded reason to believe that the Customer:

(i) intends to purchase the Products for purposes related to his own or others’ business or professional activity, in accordance with the provisions of paragraph 1.2 of these General Conditions; or
(ii) does not operate on the basis of an effective and genuine interest in purchasing the ordered Products, or
(iii) abusively exercises the right of withdrawal recognized in paragraph 13 below.


In such cases, the order proposal sent by the Customer must be deemed to be void of any validity and effectiveness. Luciano Padovan will send the Customer, by e-mail, a communication certifying the non-acceptance of the order proposal by Luciano Padovan and the failure to conclude the contract, also taking care of the cancellation of any charge and / or expense to charged to the Customer.


9. Transport and delivery


For security reasons, the Products purchased on the Site will be delivered to the address registered on the credit card, unless otherwise indicated by the Customer and at the time of delivery, the signature of the Customer or a delegated adult older than 18 years will be made deliveries to post office boxes.


In case of payment by bank transfer, shipments will be made from the moment of receipt of the transfer by Luciano Padovan.


Any delivery costs charged to the customer are clearly highlighted in the order form


Relativamente alle consegne richieste in paesi non appartenenti all’Unione Europea, eventuali spese doganali di importazione saranno a carico del destinatario. Si invita pertanto il Cliente a contattare preventivamente le autorità doganali del proprio paese per verificare i costi e dettagli.With regard to deliveries requested in countries outside the European Union, any import customs fees will be borne by the recipient. The Customer is therefore invited to contact the customs authorities of their country in advance to check costs and details.


All purchases will be delivered by selected courier (eg UPS Express) (hereinafter, “Courier”) from Monday to Friday, excluding Saturdays, public holidays and local or national holidays, and in any case starting from the working day following the date of confirmation. acceptance of the order proposal, based on the availability indicated. Luciano Padovan is not responsible for unforeseeable delays and / or attributable to the Courier alone.


In any case, except in cases of force majeure or unforeseeable circumstances, in accordance with Article 54 of the Consumer Code, the Products will be delivered within a maximum period of 30 (thirty) days from the day following the conclusion of the contract in compliance with paragraph 7.1 above, unless Luciano Padovan communicates – within the same term or by the latest date agreed for delivery, also by e-mail – the impossibility of delivering the Products ordered following the unexpected unavailability, even temporary, of the Products. In the event of such communication, Luciano Padovan will refund any sums already paid by the Customer for the payment of the supply.


In the event that, in response to Luciano Padovan’s communication of a delay in the delivery date, the Customer wishes to cancel the order, any amount already paid by the Customer will be refunded as soon as possible, and in any case no later than 14 days from date of receipt by Luciano Padovan of the communication of cancellation of the order except for customized Products, in accordance with the provisions of paragraph 12 below.


For the delivery of the Products, the presence of the Customer or his representative must be present at the address of the recipient indicated in the order. Upon delivery of the Products by the Courier, the Customer is required to check:
(i) that the number of packages delivered corresponds to what is indicated in the transport document (DDT);
(ii) that the packaging is intact, not damaged, wet or otherwise altered, even in the closing materials. Any damage to the packaging and / or the Product or the mismatch in the number of packages or information must be immediately reported in writing on the Courier’s proof of delivery. Once the Courier’s document has been signed without the Customer having made any objection, the Customer will not be able to make any objection regarding the external characteristics of the delivered package.


10. Confirmation of shipment and delivery


Luciano Padovan will send the Customer a confirmation e-mail once the Products have been shipped, as well as a subsequent communication confirming the delivery made.


11. Packaging or packaging


The Products purchased on the Site are delivered with the Luciano Padovan institutional packaging as happens in the store.


12. Personalized products


In accordance with the provisions of article 55, paragraph 2, letter d), of the Consumer Code, the right of withdrawal, cancellation or return, which would otherwise be available, is excluded in the case of orders relating to customized products, for example by engraving the Customer’s initials on the Product, without prejudice to paragraph 15 below. The Customer acknowledges that the graphic representation proposed on the Site may differ from reality: the images and photographs of the engraving may in fact not reflect the actual appearance of the final product.


13. Right of withdrawal and cancellation of orders


Luciano Padovan wishes to guarantee complete customer satisfaction. Pursuant to Article 64 of the Consumer Code, the Customer has the right to withdraw from the contract, without specifying the reason, by returning the Products, other than the customized ones referred to in paragraph 12, purchased on the Site within the term of 14 working days that start from the date of delivery of the Products


To exercise the right of withdrawal, the customer must send an e-mail containing:
(i) the manifestation of the will to exercise the right of withdrawal pursuant to Article 64 of the Consumer Code;
(ii) an indication of the products for which the customer wishes to make use of the right of withdrawal;
(iii) the progressive order number communicated by Luciano Padovan at the time of the purchase confirmation;
(iv) the customer’s iban code, in order to make the refund, only if the customer has made the payment by bank transfer.


In case of exercise of the right of withdrawal, Luciano Padovan will refund the full price of the Products as long as they are returned by the Customer unworn, unused and undamaged, as well as accompanied by the relative original invoice, and with the Luciano Padovan institutional packaging. Luciano Padovan will accept returns and exchanges of Products that have been delivered with a return / exchange label or sticker or seal only if the above return instructions are correctly respected and if the label or sticker or seal is intact and attached to the Product.


Luciano Padovan reserves the right to refuse the return of those Products that do not comply with these requirements. In the event of defective Products, the provisions of paragraph 15 “Defects of conformity” will apply. Refunds will be made with the same payment method used for the purchase. The price of the Products purchased online cannot be refunded by the shops.


The costs for returning the Products are borne by Luciano Padovan. For the return shipment, the Customer must follow the instructions contained in the appropriate form inside the package or in the “Returns and Refunds” section.

Luciano Padovan undertakes to reimburse the Customer no later than 14 days from the date of receipt and acceptance of the return by Luciano Padovan.


Luciano Padovan will send an e-mail notification once the refund has been made.


If the Customer wishes to modify or cancel the order already finalized, he must promptly send, and in any case before receiving the e-mail confirming the shipment, an e-mail to the address info@lucianopadovan.it.


Luciano Padovan will do everything to satisfy the customer’s request. However, once the Product has been shipped, the order cannot be canceled or modified. However, the Products shipped may be returned and in this case reference will be made to the returns discipline described above.


14. Lack of conformity


If a Product sold by Luciano Padovan should show a manufacturing defect and in any case for any alleged lack of conformity relating to Products sold by Luciano Padovan, the Customer must immediately contact Customer Service by email at info@lucianopadovan.it or via mail to the address:

LP Group Srl
Via Felice Casati, 7 Milan
VAT number 11502980961


The legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The Customer has the right to restore, without charge, the conformity of the goods by repair or replacement or, in the event that these remedies fail, to an adequate reduction in the price or termination of the contract. The Customer loses these rights if he does not report the lack of conformity to Luciano Padovan within two months from the date on which he discovered the defect. The direct action to assert the defects not intentionally concealed by Luciano Padovan is prescribed, in any case, within 24 months from the delivery of the goods.


15. Errors or inaccuracies


Luciano Padovan undertakes to provide constantly updated information in the sections of the Site relating to the description and / or sale of the Products. However, the complete absence of errors cannot be guaranteed. The pages of the Site in question may contain typing errors, inaccuracies or omissions, for example relating to the price, availability of the Product, and to the information sheet of the Product itself. Luciano Padovan reserves the right to correct errors, inaccuracies or omissions even after an order proposal has been sent and also reserves the right to modify or update information at any time without prior notice.


16. Guarantee of authenticity and intellectual property rights


Luciano Padovan guarantees the authenticity of all Products purchased on the Site. The “Luciano Padovan” branded products are made with the best materials, are packaged by artisans, and are all strictly and entirely MADE IN ITALY.


The “Luciano Padovan” trademark, as well as all the figurative and non-figurative trademarks, service marks, present on the Products, on the related accessories and / or packaging, shape marks, whether registered or not, as well as all the illustrations, images and logos protected by copyright, and, more generally, all intellectual property rights relating to the Products are and remain for the exclusive use of the company LP Group Srl.


17. Applicable law and competent court


These General Conditions are governed by Italian law and must be interpreted in accordance with Italian law.


For disputes arising from the interpretation, validity and / or execution of these General Conditions, the mandatory territorial jurisdiction will be that of the judge of the place of residence or domicile of the Customer / consumer.

The European Online Dispute Resolution (ODR) platform is made available by the European Commission to make online purchases safer and fairer through the use of valid dispute resolution tools.